We find in most cases, when logging into the Hew Hope Grid in your viewers, people are confuse or what username to use... So maybe this will help you to know which usernames to use.
First lets look at the Create Account page.
As you can see from this picture, the field marked Username, is just for logging into the website. The AvatarFirstName AvatarLastName is what you use to login in the viewer to get in the game... You use the same password for both the website and the viewer as seen in the following picture.
We hope this helps you to understand the difference of which to use and where... If this does not work you can always hit the support button or the Discord button in the main menu.